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DOWNLOAD THE USER MANUAL

Please open and download the PDF below to access the user guide.

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PLEASE CHOOSE THE OPTION THAT BEST SUITS YOUR NEEDS.

The machine has no power

Is the blue light flashing on the front of the machine?

Blue light flashing


The machine is charging

Flashing blue light indicates that it's charging or low battery.

A full charge from completely flat will take 4.5 hours.

Solid blue light means the battery is at a high level, and the indicator lights will stop blinking once the device is fully charged.

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ADVICE

If the vacuum cleaner malfunctions and the device still doesn't work after following the solutions above, please contact us at www.strongcore.sg/contact.

The machine is overheating
Power off the machine and let it cool down in a well-ventilated area before using it again

Has this resolved the problem?

We're glad the problem has been solved.

Please let us know if there's anything else we can help you with.

Our friendly customer support team are here to help.

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+65 8876 3640

Whatsapp


We usually reply within 3 (three) business days.

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Email us at

team@strongcore.sg

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HOW TO WASH THE FILTER 

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To avoid potential motor damage, ensure that the filters are completely dry before putting them back in the machine.

1. Hold the main engine steady with one hand. Rotate the dust cup until the alignment indicator reaches the "O" position to unlock it.

2. Remove the HEPA filter and metal filter from inside the dust cup.

3. Rinse both filters thoroughly with water until it runs clear.

For detailed instructions, please refer to the step-by-step guide in the video.

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Clean filters monthly and replace every 6-12 months depending on usage. If suction power drops significantly due to dust buildup, clean filters promptly.

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Can't find a solution to your issue in the resources and guides above?

Contact our support team for assistance.

Contact Us
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