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DOWNLOAD THE USER MANUAL

Please open and download the PDF below to access the user guide.

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IMPORTANT:

The appliance will not operate unless the basket is correctly positioned and locked in place.

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Open the air fryer and check the basket alignment.

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Check that the fryer basket if it’s fully inserted into the main unit

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Inspect the Plug
for any possible damage and bent parts.

ADVICE

If the Air Fryer doesn’t operate after following the steps above, please contact our support team at www.strongcore.sg/contact

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IMPORTANT: Check the water tank and its seal before troubleshooting any leakage issues.

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Follow the step-by-step guide shown in the video for complete instructions.

HAS THIS RESOLVED THE PROBLEM?

We're glad the problem has been solved.

Please let us know if there's anything else we can help you with.

Our friendly customer support team are here to help.

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+65 8876 3640

of Whatsapp

We usually reply within 3 (three) business days.

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Email us at

team@strongcore.sg

Water tank is empty or not properly installed.

Make sure the water tank is filled to the MAX line and locked in place. Unusual noise or no steam may indicate it's empty or misaligned. Allow the steamer a few seconds to heat up after plugging in.

ADVICE

If the handheld garment steamer malfunctions and the device still doesn’t work after following the solutions above, please contact us at www.strongcore.sg/contact

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IMPORTANT:

Ensure the air fryer is unplugged and fully cooled before cleaning. Never submerge the main unit in water.

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Remove the fryer basket from the main unit and set it aside.

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Carefully remove the frying rack

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Pour out any oil or excess residue from the fryer basket.

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Place the frying rack back into the basket to support the cleaning process.

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Add water into the fryer basket.

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Followed by a small amount of liquid soap.

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Can't find a solution to your issue in the resources and guides above?

Contact our support team for assistance.

Contact Us
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