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DOWNLOAD THE USER MANUAL

Please open and download the PDF below to access the user guide.

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PLEASE CHOOSE THE OPTION THAT BEST SUITS YOUR NEEDS.

The machine has no power

Charge the machine

Charge the machine by plugging directly into the Mainframe or via the Removable Battery.

Does the LED display light strip turn green

Signal light strip turns green


The machine is charging

When charging with the Mainframe, the signal light strip turns green and the power percentage indicator blinks to show the battery level until it's fully charged.

A complete charge will take approximately 4 hours.

For charging with the Removable Battery, the light blinks red while charging and turns blue once fully charged.

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ADVICE

If the vacuum cleaner malfunctions and the device still doesn't work after following the solutions above, please contact us at www.strongcore.sg/contact.

The machine is overheating
Power off the machine and let it cool down in a well-ventilated area before using it again.

Has this resolved the problem?

We're glad the problem has been solved.

Please let us know if there's anything else we can help you with.

Our friendly customer support team are here to help.

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+65 8876 3640

Whatsapp


We usually reply within 3 (three) business days.

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Email us at

team@strongcore.sg

HOW TO WASH THE FILTER

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To avoid potential motor damage, ensure that the filters are completely dry before putting them back in the machine.

1. Press the dust cup release button to detach it from the mainframe.

2. Remove the HEPA filter and cyclone separation filter from inside the dust cup.

3. Rinse both filters thoroughly with water until it runs clear.

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Clean filters monthly and replace every 6-12 months depending on usage. If suction power drops significantly due to dust buildup, clean filters promptly.

For detailed instructions, please refer to the step-by-step guide in the video.

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Can't find a solution to your issue in the resources and guides above?

Contact our support team for assistance.

Contact Us
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