Processing time

All orders are processed and shipped within 3 to 5 business days (excluding Sundays and public holidays).

In the event of high order volumes, shipments may be delayed slightly. If this happens, we will notify you via email or WhatsApp.

Shipping rates & delivery estimates

Shipping fees are calculated at checkout based on total order weight and shipping charges for your order will be calculated and displayed at checkout.

Order tracking

You will receive a Shipment Confirmation email with a tracking number once your order is shipped. Tracking information will be active within 24 hours of shipment.

Taxes and Duties

Customers are responsible for any Goods & Services Tax (GST) or other applicable duties imposed during or after shipping. Strongcore is not responsible for these charges.

Damaged or Lost Items

Our warehouse team takes great care to ensure every package is well-packed and protected before shipment.

However, Strongcore is not liable for items damaged or lost during shipping. If you receive your order in a damaged condition, please contact J&T Domestic directly to file a claim:

You can reach J&T through their contact page here:

🔗 https://www.jtexpress.sg/contact-us

To support your claim, please retain all packaging materials and the damaged items.

We appreciate your understanding and are here to assist with any information you may need for your claim process.

If you're not satisfied with your order, we’re happy to offer a full refund within 30 days of purchase.

Return Conditions

1. Item must be unused, in its original condition and packaging
   
   
2. Please retain your proof of purchase

Used, damaged, or customer-modified items are not eligible for a refund.

How to Initiate a Return

Contact our team via:

• WhatsApp: +65 8876 3640
  
• Email: team@strongcore.sg

Customer Support Hours:

🕒 Tuesday to Friday: 11:00 am – 7:00 pm

🕘 Saturday: 9:00 am – 5:00 pm

❌ Closed on Sundays and Mondays

When reaching out, please provide the following details to help us process your return quickly:

• Your order number
• The item(s) you wish to return
• The reason for the return

Upon approval of your return request, you can return the item to any of the following locations:

(i) West: AGrader Learning Centre, 1 Jurong West Central 2, JP1, #02-20C/D Jurong Point, Singapore 648886

(ii) South/Central: AGrader Learning Centre, 298 Tiong Bahru Rd, #06-05 Central Plaza, Singapore 168730

(iii) North: AGrader Learning Centre, 930 Yishun Ave 2, #03-37 Northpoint City - North Wing, Singapore 769098

(iv) Northeast: AGrader Learning Centre, 2 Sengkang Square, #01-04 Sengkang CC, Singapore 545025

(v) East: AGrader Learning Centre, 300 Tampines Ave 5, #07-04 Income at Tampines Junction, Singapore 529653

Refunds will be processed within 14 business days of receiving the returned items. Please provide your local bank account details for refund transfers.

• Original shipping fees are non-refundable
  
  If the return is due to a defective or incorrect item, we’ll cover return shipping costs

We do not offer direct exchanges. To exchange an item, please follow the return process above and place a new order.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.

Need Help?

For any questions or assistance, please contact our Customer Support team: https://strongcore.sg/pages/contact

Thank you for shopping with Strongcore!