Thank you for choosing Strongcore! We hope you’re thrilled with your purchase. If you need to return a product, please review our return policy outlined below.

1. Eligibility for Returns

Time frame: Returns are accepted within 30 days of the date of purchase. The item must be in its original condition and packaging. Please retain your proof of purchase. 

Condition: The product must be unused, with all original tags, labels, and packaging intact. Items showing signs of use or damage may not be eligible for a return or a refund.

2. Return Process

I. Request a Return: To initiate a return, contact our customer service team via Whatsapp at +65 8876 3640 or email us at team@strongcore.sg. Please provide your order number, the item you wish to return, and the reason for the return.

II. Return Authorisation: Upon approval of your return request, you may return the item to one of our designated return locations based on your preferred region:

• West
• South / Central
• North
• Northeast
• East

👉 Return location details will be shared directly by our customer service team once your return request has been approved.
This ensures a smooth return process and prevents confusion with our partner locations.

III. Packaging: Ensure the item is securely packed in its original packaging, including all accessories, manuals, and parts.

3. Refunds

I. Processing Time: Refunds will be processed within 14 business days after we receive the returned items. Please provide your local bank account details for the refund transfer.

II. Shipping Costs: Original shipping costs are non-refundable. If the return is due to a defective or incorrect item, we will cover all additional shipping costs that arise.

4. Exchanges

To exchange an item, please follow the return process above and place a new order. We do not process direct exchanges.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or refund and cover any return shipping costs.

For any questions or assistance with your return, please contact our Customer Support team: https://strongcore.sg/pages/contact

Thank you for shopping with Strongcore!